Frequently asked questions about Samparkk
Everything people ask before a pilot, answered plainly. If yours is not here, email hello@samparkk.ai and a person will reply.
Will my customers know it is an AI?
If they ask, yes. The agent never claims to be a person. Most callers do not ask, because the conversation is short and sounds like a polite caller from your office. Your script decides how the agent introduces itself.
What happens when a caller gets angry or confused?
The agent apologises, offers a callback or a human, and ends the call politely. If the caller asks not to be called again, the number is blocked on the spot and the disposition says so.
Which languages does Samparkk speak?
Hindi, English and the Hinglish mix most people actually speak. Hindi is written and spoken from Devanagari so it sounds like Hindi. Other Indian languages on request.
Does Samparkk work with my CRM?
Outcomes are pushed as each call ends: disposition, summary, callback time and the recording link. Standard connectors are included; custom fields are configured at setup.
Is outbound AI calling allowed in India?
Yes, with TRAI's DLT registration for your entity, headers and templates, and DND scrubbing. Samparkk sets this up with you during onboarding and numbers are registered in your name.
How long until the first campaign?
About two weeks. Week one is writing the conversation with you and test calls. Week two is a few hundred real contacts, reviewed call by call. Daily campaigns from week three.
How much does Samparkk cost?
Setup is ₹25,000 one time. Pay as you go is ₹6,000 a month for 1 line and 1 number plus ₹10 per billable call. Pilot is ₹14,000 a month with 2 lines and 1,000 billable calls included, then ₹8 a call; Growth is ₹22,000 a month with 4 lines and 3,000 billable calls included, then ₹7 a call. No billable call ever costs more than ₹10. Unanswered attempts and pickups under 10 seconds are free. Prices exclude GST.
What counts as a billable call?
A call the customer actually heard: their phone answered and the call lasted 10 seconds or more. Ringing out, busy and failed attempts are not billed, and neither is a pickup that ends in under 10 seconds.
Can I pause a campaign?
Yes. Campaigns can be paused and resumed from the dashboard at any time. Calls already in progress finish; queued calls wait.
Who owns the recordings and data?
You do. Recordings, transcripts and outcomes belong to your account and can be exported. Samparkk uses them to tune your agent, not to train anything for other customers.
Can the agent take payments or OTPs?
No, and this cannot be enabled. The agent never asks for an OTP, PAN, card number or payment, on any script.
What hours does it call?
The hours you set. Most customers run 10 AM to 7 PM local time; the agent never dials outside your window.